IN PROGRESS ORDER: An order that was not successfully placed. You will need to cancel this in-progress order by clicking on it, clicking on our cancel button, and then clicking on the confirm button. The in-progress order will disappear from your open orders and the pending charge on your bank statement will be reversed within 10 days. There will be no refund. It'll be as if the transaction never even happened.
PROCESSING: An order that has been authorized by the merchant. During this state, we allow merchants up to 7 days to decide on whether they can deliver on your order (depending on product/service availability and other factors) and once they have decided your app order will update. This is a set process with a set timeline and it cannot be manually changed by our support team.
OPEN ORDER: An order has been initially accepted by the merchant. An Open order shows the “requested” amount (plus fees) and it can take up to 7 days to update/process. What we mean by update/process is, if you requested more than was needed for an order it will be corrected so you pay the correct order total.
In some instances, updates to an order may take up to 13 days to process. If you have not seen an order update as expected, please let us know and we can look into the matter further.