Where is my refund?

Refunds may take several business days to process once they are received by our system. If you have not received notification of your refund (or have not received the refund) in 13 days, please Contact Us and we can look into the matter further for you.

You can view the status of your orders by signing in to our mobile app, tapping orders, and viewing open orders or your order history- once the refund is received by our system it will be shown there. And here is a review on how refunds are processed.

Total Refunds

In the case of a total refund, as soon as we are notified of the return, you are refunded the amount you've paid to-date and Quadpay cancels all future payments.

Remember, if you have only made one installment payment, we can only refund what you have paid, not the entire amount of the original purchase.

Example:

Jane makes a $200 purchase and has already paid her first $50 installment at the time of purchase. The merchant ships her item, but it is the wrong size. She returns the item to the merchant and is expecting a full refund.

After the merchant approves the return of the item, she receives a refund of $50. She does not receive $200 because she has only made one $50 installment payment. The remainder of her installment payments have been canceled.

Partial Refunds

If the refund is partial (for example, you’ve only returned part of an order) we will start by reducing your last installment by that amount, then if it is more than that, we will deduct it from your last and second last installment - and so on.

Example:

You make a $100 purchase. Your four payments are $25 each. With your first payment due at the time you place your order.

1. $25 - Paid at time of purchase.
2. $25
3. $25
4. $25

The merchant refunds $50 on your purchase. The value is applied to the last of your installments, and then to the next-to-last installment, and so on, until the entire refund amount has been applied.

1. $25 - Paid at time of purchase.
2. $25
3. $25 - Covered with the refund.
4. $25 - Covered with the refund.

Your second installment remains and is still due on the due date.

If your refund is larger than the total of your unpaid future installments, we will also refund your original payment method directly.