You may sometimes notice what looks like duplicate charges on a successful order. Rest assured, you have not actually been charged multiple times. There are multiple reasons as to why this may have happened. Here are some of the following reasons:
- A successful order is placed after an unsuccessful order.
- If you place multiple purchase requests. Even if no order is placed as a followup.
- If our system is unsuccessful in its attempt to collect the first installment, and then succeeds soon after. Creating what looks like two first installment payments. But only one of the payments posted to an order.
All of these are pending charges and is something that will fall off in 2 business days but can rarely take up to 13 days.
If you notice a pending charge that fully posts to your account, please contact us and we can look into the matter further.