Refunds are processed on your account as soon as the merchant notifies Quadpay of the return or cancellation. Once notified, payments made to date will be refunded back to you within 15 days. Any future scheduled payments will be cancelled.
What if the merchant is no longer a Quadpay partner?
Is rare cases during a return, some merchants will no longer be a Quadpay partner. When this happens, we no longer have a relationship with this merchant and the refund process is different.
Make sure to contact the merchant to issue the refund directly, and remember that your Quadpay installments will continue charging until all installments are paid.