After you return your order to the merchant, they will process it.
As soon as the merchant notifies QuadPay of the return, our customers are automatically refunded that amount and QuadPay cancels any applicable future payments.
If you are expecting a refund, please note that the installments are still due until we have received notification of the return from the merchant.
Refunds may take several business days to process once they are received by our system. You can view the status of your orders in our Customer Portal - once the refund is received by our system it will be shown there.
Info on how refunds are applied to your payments can be found here.
If you have a question about the refund amount, reach out to the Merchant for details!
What if the merchant is no longer a QuadPay partner?
Is rare cases during a return, some merchants will no longer be a QuadPay partner. When this happens, we no longer have a relationship with this merchant and the refund process is different.
Make sure to contact the merchant to issue the refund directly, and remember that your QuadPay installments will continue charging until all installments are paid.